Cancellation Policy

As our elves are busy, we request that you cancel at least 24 hours before a scheduled service. This gives us the opportunity to fill your spot with someone who needs us. You may cancel by phone, SMS or online (contact tab). Cancellations made 24 hours or more in advance of the service date, will not attract a charge.

Less than 24 hours notice prior to the service, Elves Care will charge 90% to 100% of the agreed price for the cancelled appointment.

For no shows, Elves Care will charge the full amount of the agreed price.

We know that people are busy and sometimes forget an appointment, but please keep in mind that our staff have made a commitment to you!

Thank you for your understanding.