Code of Conduct

At ElvesCARE (“Company”) we require that all of our employees conduct themselves according to the highest standards of ethics, integrity, and behaviour when dealing with our clients, colleagues and other stakeholders. This includes, but is not necessarily limited to, full compliance with all legal obligations imposed by statute or any other source of law.

This Code establishes the standards of behaviour that must be met by all employees and subcontractors. Where these standards are not met, appropriate disciplinary action will be taken. In cases where the breach involves serious misconduct, this may result in instant
dismissal. In cases where a breach of the policy involves a breach of any law, then the relevant government authorities or the police may be notified.

The purpose of this policy is to make it clear what the Company expects from employees/subcontractors and employees/subcontractors are required to be familiar with and comply with the terms of this policy at all times. Failure to do so may result in disciplinary action,
including potentially termination of employment.
To the extent that this policy describes benefits and entitlements, they are discretionary in nature and are not intended to be contractual. The terms and conditions of employment/engagement that are intended to be contractual are set out an employee’s written employment contract.

The Company may unilaterally introduce, vary, remove or replace this policy at any time.

Standards of Conduct

The standards expected of employees include:

  • Compliance with all Company and workplace policies, procedures, rules, regulations and contracts.
  • Compliance with all laws.
  • Compliance with all reasonable and lawful instructions given by or on behalf of the Company.
  • Devotion of the employee’s entire time, attention and skill during normal working hours and at other times as reasonably necessary for the employee/subcontractor to perform their duties.
  • To be honest and fair in dealings with customers, clients, co-workers, Company management and the general public, and to treat them with courtesy and respect.
  • To be faithful and diligent, and actively pursue the Company’s best interests at all times.
  • To work in a safe and compliant manner, and to observe all occupational health and safety rules and responsibilities.
  • Refraining from any discriminatory or harassing behaviour towards the customers, clients, co-workers, Company management and the general public.
  • To not make any statements to the media about the Company’s business, unless expressly authorised to do so by the Company (requests for media statements should be referred to [the Manager]).
  • To not, in connection with the employee’s employment/subcontractor’s engagement, accept any financial or other benefit from any entity other than the Company – unless acceptance of such benefit is in accordance with the Company’s other workplace policies or is otherwise disclosed to the Company and expressly permitted by the Company.
  • To not engage in any employment or provide any services to any person or entity other than the Company, except with the Company’s prior written consent.
  • Immediately disclosing any potential, perceived or actual conflict of interest (whether direct or indirect) that may give rise to a conflict with the performance of the employee’s/subcontractor’s obligations to the Company, or the Company’s business or reputational interests. The Company may direct employees/subcontractors to take action to eliminate or reduce any such conflict, and employees/subcontractors must comply with such directions.
  • To not engage in conduct, whether during or after work hours, that in the opinion of the company causes damage or potential damage to the Company’s property or reputation.
  • To not use, or come to work while affected by use of prohibited drugs or alcohol.
  • To not discriminate on the basis of irrelevant personal characteristics including sex, race, disability, pregnancy, age, marital status or sexual preference.
  • To ensure and maintain punctuality.
  • To respect the Company’s property.
  • To dress in an appropriate manner and to ensure that appearance is presentable, clean, neat and tidy (including but not limited to wearing any uniform that is required of you by the Company). Breaches of the Code of Conduct will result in disciplinary action up to and including termination of employment.
  • To not use Company internet to access and/or download sexually explicit material.
  • To not use Company email to send sexually explicit, suggestive, or other harassing material.
  • To maintain both during employment/engagement and after termination of employment/contract with the Company, the confidentiality of any confidential information, records or other materials acquired during the course of employment.
  • Reporting any conduct of other workplace participants which is in breach of any of the above, or potentially in breach of any of the above, without delay.