Frequently asked questions…

What does elvesCARE do?

elvesCARE is a service provider for people with physical and mental disabilities, who require in-home or community care in their area.

Whether you are looking for mental health support, behavioral change, daily assistance, or casual drop-ins, we are here to help!

What makes us different?

We offer a special Change 360 Program, a practical and flexible program designed to address all areas of life.

How much does it cost?

Fees are in-line with the NDIS price guide and therefore depend on the service you need and want.

No fees are charged until services are delivered.

What is the payment process?

If you are self-managed:

When a shift has been worked, elvesCARE will issue you with an invoice. You can pay your invoice by credit card, direct debit, or bank transfer/EFT.

If you are plan-managed:

We request payment from your plan-manager, and you don’t have to do anything.

If you are NDIA managed:

We will arrange to have your invoices paid through the online NDIS participant portal, and you can sit back and relax.

Do I have to pay GST on the support I receive through elvesCARE? elvesCARE rates (the cost to person seeking support) are exclusive of GST.

Do I pay for expenses incurred by my elvesCARE workers during a shift?

In most instances, you should cover the cost of expenses incurred during a shift unless it is reasonable that the worker pays for themselves (e.g. if they are able to bring their own food for a routine meal but choose to buy it while on a shift, they would cover this cost). For essential items like public transport or tickets to an event (where there is no companion card or a companion card is not accepted), the cost should also be covered by you. We recommend you and your support worker discuss any potential expenses that may be incurred before the shift so arrangements and boundaries can be made.

Can I pay my elvesCARE workers more than the standard rate?
All elvesCARE workers start at our standard rate. If you would like to pay a worker more than the standard rate, please contact us.